How to register for HLB Connect Online or Mobile Banking?
You will need one of the products below:
And also have these ready before you begin:
Your ATM or account details e.g. card number/account number and ATM PIN
Ensure your mobile number is registered with us to receive Transaction Authorisation Codes (TAC) via SMS.
A temporary ID is required if you do not hold an ATM Card AND have a combination of products that includes Loan Account
If you need to update or register your mobile number for TAC, please visit your nearest branch.
What you can do via HLB Connect
Edit accordion componentCheck your account balance and account details anywhere, anytime.
Get instant updates of your last 15 Debit Card transactions from the last 7 days.
Connect Online Banking
Step 1: Click on your account number
Step 2: Scroll to transaction history and select viewing date
Step 3: Scroll to view all your latest Debit/Credit Card transactions
Connect Mobile Banking
Step 1: Tap your account
Step 2: Tap on second tab - 'Card'
Step 3: Scroll to view all your latest Debit/Credit Card transactions
Get transaction notifcations, service updates, and latest promotions sent directly to your App inbox.
Connect Mobile Banking
Step 1: Tap 'Menu'
Step 2: Tap ‘App Settings’ and select ‘Devices & Notifications’
Step 3: Enable 'Transaction Notices' and 'News' to receive the latest promotions and transactions alerts
Save or share transaction receipts to recipients.
Connect Online Banking
Step 1: Click 'Pay & Transact'
Step 2: Under 'Online Transactions' click 'View History'
Step 3: Click on the reference number from the latest transaction
Step 4: Click 'Get Receipt'
Connect Mobile Banking
Step 1: Tap 'Menu' > 'My Activities'
Step 2: Tap 'More' and select 'View Details'
Step 3: Tap 'Share' on top right corner to share your transaction receipt to your receipient
Send money to anyone at any bank in USD or KHR
Connect Online Banking
Step 1: Click ‘Pay & Transact’ and select ‘DuitNow to Account/IBG’
Step 2: Select account to transfer from
Step 3: Select recipient bank and enter recipient details, amount and payment date
Step 4: Acknowledge Terms & Conditions
Step 5: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Tap 'Menu' > 'Transfer'
Step 2: Select account to transfer from
Step 3: Select recipient ID, bank and details
Step 4: Enter amount and payment date
Step 5: Confirm details and tap 'Ready to Transfer!'
Send money overseas with lower fees and conveniently from wherever you are.
Connect Online Banking
Step 1: Click 'International Transfer'
Step 2: Under 'Telegraphic Transfer (TT)' select 'Transfer'
Step 3: Fill in your particulars & transaction details
Step 4: Confirm your details and enter TAC
Make online payment to billers in Cambodia.
Connect Online Banking
Step 1: Click 'Pay & Transact'
Step 2: Under 'Bill Payment' select 'Pay Bill'
Step 3: Select ‘JomPAY’
Step 4: Enter biller details
Step 5: Confirm details and enter TAC
How to pay up to 5 favourite billers in one transaction?
Step 1: Click 'Pay & Transact'
Step 2: Under 'Bill Payment' select 'Add/Delete Favourite'
Step 3: Enter biller details
Step 4: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Tap Menu
Step 2: Tap ‘Pay Bill’
Step 3: Select ‘JomPAY’ and enter biller details
Step 4: Check all details and tap 'Ready to Pay!'
How to pay up to 5 favourite billers in one transaction?
Step 1: Tap 'Menu'
Step 2: Tap 'Add/ Delete Favourite' and select 'Billers'
Step 3: Choose biller and enter biller details
Step 4: Tap 'Add' and enter TAC
Perform instant top up for prepaid mobile.
Connect Online Banking
Step 1: Click 'Pay & Transact'
Step 2: Under 'Reload Service' select 'Prepaid Reload'
Step 3: Select your 'Prepaid Category', 'Service Provider' and 'Amount'
Step 4: Click 'Next'
Step 5: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Tap Menu
Step 2: Select ‘Prepaid Reload’ and tap ‘New Reload’
Step 3: Select Telco provider
Step 4: Enter mobile number or select from contact
Step 5: Select amount and tap ‘Next’
Step 6: Review details and tap ‘Ready to Reload’
Personalize your banking experience with an E-Saver Account.
Connect Online Banking
Step 1: Click 'Apply'
Step 2: Under 'Fixed Deposit' select 'New Placement'
Step 3: Select 'Yes' for Fixed Deposit Promotion if applicable, otherwise select 'No'
Step 4: Choose your funding bank
Step 5: Fill in your eFD/eFD-i placement details
Step 6: Log in to your funding bank's internet banking to complete the transaction
Connect Mobile Banking
Step 1: Tap ‘Menu’
Step 2: Tap ‘Fixed Deposit’ and select ‘New Placement’
Step 3: Select account type and rates
Step 4: Enter amount
Step 5: Select transfer bank and enter renewal instructions
Step 6: Confirm details and proceed to funding bank’s login page and transfer placement via FPX
Apply for multi-coloured virtual debit cards for your separate expenditures.
Connect Online Banking
Step 1: Click 'Apply'
Step 2: Under 'Card' select 'Credit Card'
Step 3: Select your preferred card and enter your email address
Step 4: Confirm your details and enter TAC
Step 5: Application submitted
Ease your cash flow with approval in as few as 10 minutes.
Connect Online Banking
Step 1: Click 'Apply'
Step 2: Under 'Loan' select 'Personal Loan/Financing-i'
Step 3: Select loan type and enter loan amount and details
Step 4: Enter personal details
Step 5: Enter employment details
Step 6: Acknowledge and confirm details, application submitted
Inform the bank of your impending overseas travel to prevent usage disruption.
Connect Online Banking
Step 1: Click 'Other Services'
Step 2: Under 'Credit Card' select 'Notify Overseas Travel'
Step 3: Select Credit Card and enter travel start and end date
Step 4: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Swipe to Credit Card page and tap your card
Step 2: Tap ‘Services’ and select ‘Notify Overseas Travel’
Step 3: Select start and end date
Step 4: Enter TAC
Request for a replacement if your Debit Card is damaged.
Connect Online Banking
Step 1: Click 'Apply'
Step 2: Under 'Other Services' select 'Request Card Replacement'
Step 3: Select Credit Card and issuance card number
Step 4: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Swipe to Credit Card page and tap your card
Step 2: Tap ‘Services’ and select ‘Request Card Replacement’
Step 3: Select Credit Card and select preferred card issuance number
Step 4: Tap 'Replace' and enter TAC
Manage your Debit Card usage and also enable your card for Overseas Transactions, Auto Debit and Internet Purchases.
Connect Online Banking
Step 1: Click 'Other Services'
Step 2: Under 'Debit/ATM Card' select 'Change Overseas Withdrawal & Debit Card Settings'
Step 3: Select your Debit Card and click to activate your preferred services
Step 4: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Tap 'Menu'
Step 2: Tap 'Account Settings & Limits' and select 'Debit Card Settings'
Step 3: Select your Debit Card and the services that you preferred to enable/disable
Step 4: Confirm details and enter TAC
Check your rewards points and redeem them for rewards.
Connect Online Banking
Step 1: Click ‘Other Services’
Step 2: Under 'Credit Card' select ‘Inquire / Redeem Rewards Points’
Step 3: Follow instructions to complete steps.
Create or change the PIN for your Debit Card anytime.
Connect Online Banking
Step 1: Click 'Other Services'
Step 2: Under 'Debit/ATM Card' select 'Create/Change PIN'
Step 3: Enter new card PIN
Step 4: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Swipe to Credit Card page and tap your card
Step 2: Tap ‘Services’ and select ‘Create/Change PIN’
Step 3: Enter new PIN and tap ‘Save Changes’
In a case of emergency, you can report and block your lost/stolen Debit Card immediately to protect your account.
Connect Online Banking
Step 1: Click 'Other Services'
Step 2: Under 'Debit/ATM Card' or ‘Credit Card’ select 'Report Lost/Stolen Card & Fraud'
Step 3: Select Debit or Credit Card to block
Step 4: Confirm details
Connect Mobile Banking
Step 1: Swipe to your account or Credit Card page and tap your card
Step 2: Tap ‘Services’ and select ‘Report Lost/ Stolen Card & Fraud’
Step 3: Select Debit/Credit Card
Step 4: Report lost or block card
Access a range of Debit Card services such as debit card application (for CASA customers without a debit card) , activation and renewal of expiring debit card on HLB Connect Online Banking. If you wish to set or change your transaction limits, you may do so either from your HLB Connect App or HLB Connect Online.
Connect Online Banking
Step 1: Click 'Apply'
Step 2: Under 'Other Services' select 'Request Card Replacement'
Step 3: Select Credit Card and issuance card number
Step 4: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Swipe to Credit Card page and tap your card
Step 2: Tap ‘Services’ and select ‘Request Card Replacement’
Step 3: Select Credit Card and select preferred card issuance number
Step 4: Tap 'Replace' and enter TAC
Choose your preferred language for your mobile banking app.
Log in to your HLB Connect App quickly and securely using Fingerprint or Face ID authentication.
Link your Connect account exclusively to your mobile phone device.
Step 1: Tap 'Menu'
Step 2: Tap 'App Settings' and select 'Devices & Notifications'
Step 3: Tap 'Remove' if you like to unbind your mobile phone
Online Banking Security Tips
Sharing is not Always Caring
Never share information such as your username, password, and more via emails or pop-up windows and phone calls.
Links in emails, SMS, or pop-ups. Always type the web address yourself.
Always type in the correct internet banking website address directly into the address bar of your internet browser.
Shred or Securely Store
Your printed statements.
Send money to anyone at any bank using an Account Number/ Mobile/ NID/ Passport number with zero fees.
Connect Online Banking
Step 1: Click ‘Pay & Transact’ and select ‘DuitNow to Account/IBG’
Step 2: Select account to transfer from
Step 3: Select recipient bank and enter recipient details, amount and payment date
Step 4: Acknowledge Terms & Conditions
Step 5: Confirm details and enter TAC
Connect Mobile Banking
Step 1: Tap 'Menu' > 'Transfer'
Step 2: Select account to transfer from
Step 3: Select recipient ID, bank and details
Step 4: Enter amount and payment date
Step 5: Confirm details and tap 'Ready to Transfer!'
Make It Complicated
Your password that is. Create one using a combination of alphabets and numbers, which makes it harder to guess. Make sure you never write your password down and that it's changed regularly.
Send money overseas with lower fees and conveniently from wherever you are.
Connect Online Banking
Step 1: Click 'International Transfer'
Step 2: Under 'Telegraphic Transfer (TT)' select 'Transfer'
Step 3: Fill in your particulars & transaction details
Step 4: Confirm your details and enter TAC
Check & Monitor
View your transaction records as often as you can! This way you will notice if there is anything suspicious.
Keep It Private
Never use a public computer or an unsecured wireless network (WiFi) when performing online transactions.
If You Doubt It, Junk It
No matter how legitimate it may seem, never respond to unsolicited emails.
Disable the Auto-Complete/ Auto-Save Functions
For usernames and passwords.
Clear Your Cache
After every online session, clear your browsing cache. This function is usually found under the Internet Options section of your browser.
Invest A Little
In computer security such as a personal firewall, anti-spy, and anti-virus software. Make sure it's updated regularly!
You receive an email, SMS or phone call claiming to be from Hong Leong Bank, asking you to provide personal financial / security information or TAC
You receive emails or SMS containing a URL internet link which will lead you to a fraudulent unsecured login site
You receive emails requesting you to open attachments or free software that may contain malicious software like viruses, spyware and trojans that are designed to steal your personal data
Pop-up advertisements asking for personal or financial information are likely fraudulent, so it's better to just close them
Password Cracking
Password cracking is a common way to retrieve a password by repeatedly trying to guess for the password. The most common method of password cracking is guessing and dictionary attack.
Keystroke Logging
Keystroke logging or more commonly known as key logging is a way of obtaining passwords or info by capturing what user's type. It is a diagnostic tool that comes in the form of software or hardware (i.e. inserted in the keyboard).
Login Spoofing
Login spoofing is a way of obtaining a user's username and password. The user is presented with the bank's Login page to prompt for the username and password. When the username and password are entered, the information is then passed to the attacker.
Shoulder Surfing
Shoulder surfing as it suggests, is a way of obtaining a user's username and password by peeping.
As the result of responding to spam email or job recruitment that offers opportunities to make easy money, a person could fall for a mule scam. This person is known as "money transfer agent" or "money mule" whereby a mule's bank account is used to receive stolen money from phishing victims and such account also act as a transit prior to the funds being sent abroad and later to be withdrawn by the fraudsters.
Spyware is a computer software that is often installed into a PC without user's knowledge and usually takes place during user's download of free software, games or subscribing to free online services from the Internet. Once installed, it does not only monitor user's surfing activity but also capable of retrieving any personal and sensitive information that is being transmitted on the Internet before it is sent in the background to interested parties.
Trojan Horse
Trojan horse is a type of malware (malicious software) which allows unauthorised access by attacker to user's computer and more often for the purpose of data theft (e.g. personal information, bank account numbers and password). It can be spread through opening email attachment from unknown person or visit to unknown websites.
1.0 What is Malware?
Malware is short for Malicious Software.
The commonly known malwares are like viruses, worms and trojan horses. Malware is any kind of hazardous software that is installed in your electronic device without your knowledge or consent.
2.0 How does the "Zeus" malware work on infected computers or mobile/tablets?
Once the device is infected with malware, the fraudster is able to inject modified fake contents or pages while you are accessing a legitimate online banking website via your Internet browser.
IMPORTANT NOTE:
The bank will never communicate to you with urgent appeals that your account may be suspended or closed if you fail to confirm, verify or authenticate your company's banking information on the website.
3.0 Does the "Zeus" malware affect all smartphone operating systems?
Based on an initial analysis by Malaysia Computer Emergency Response Team (MyCERT), the affected systems are:
4.0 How does malware infect your computers, smartphones or tablet?
4.1 From email with Website URL hyperlinks or attachments: Opening an email attachment or clicking on a hyperlink may contain and allow the malware to be installed into your PC, smartphone or tablet. When receiving an email with a hyperlink or an attachment, if the email was not expected or from someone you don't know, delete it. If the email is from an organisation or someone you know and you're not expecting it or requested for it, be cautious too; do not click on the given hyperlink or open the attachment as instructed, contact the sender to verify beforehand.
4.2 From mobile SMS or MMS with website URL or attachments: Same as above emails with hyperlinks or attachments.
4.3 From instant mobile or web messaging with website URL or attachments: Same as above emails with hyperlinks or attachments. Examples of instant messaging are WhatsApp, Twitter and Line.
4.4 Accepting without reading: A user accepts what is prompted on the screen without reading the prompt or understand what it's asking. For example: while browsing a webpage, an Internet advertisement or window appears that says your computer is infected with a virus or malware; you have won a prize; asking to complete a survey or that a unique plug-in is required. Without fully understanding what is it you're getting, you accept the prompt that will install a malware.
4.5 Download applications (apps) from a website: download programs only from the reputable websites and with a valid digital signature. If you are unsure, leave the site and research the website and the software you are being asked to install. If it is OK, you can always come back to site and install it. Files that don't have a digital signature or were downloaded from an unknown source should always be treated as dangerous.
4.6 Not running the latest operating system, web browser or application updates: Running a web browser, applications or operating system that is not up-to-date with the latest updates can be a big security risk and can be a way your computer becomes infected. Some of the updates from your computer, mobile, tablet, manufacturers, web-browser or application providers (e.g. Microsoft, Apple, Blackberry, Samsung, LG, Adobe, Google, Mozilla etc), are security updates. Make sure you perform and have the latest updates to minimise the risk of malware infections.
4.7 No antivirus scanner: It's highly recommended that you have some form of antivirus on your computer, mobile or tablet to help clean it from any infections and to help prevent any future infections.
How to protect yourself from malware?
5.1 Never click on unknown website link or open an attachment sent via email, SMS, Twitter, WhatsApp or other popular text/instant communication applications, especially when the content is related to financial matters.
5.2 Be a smart surfer when browsing websites that are new to you, be careful of any pop-up window that request for your personal information or prompts you to use certain program.
5.3 Be very selective of the files or programs that you would like to download, always double-check the genuineness of the website and the source, even if it comes from your friends.
5.4 Keep your operating system, internet browser, applications and firewall up to date.
5.5 Install robust anti-virus, anti-spyware and firewall software on your computer and other devices and configure it to update automatically in a regular internals.
5.6 Run full system scan periodically to remove any new found virus or malware, and you must reset your password and clear all browser caches, history, cookies, before you login to your online banking again.
6.0 Take note of any unusual signs on the daily handling of your mobile devices:
6.1 High frequency of apps crash unexpectedly
6.2 Device battery drains out quickly
6.3 Pop-up notification or advertisement to install other apps
6.4 Overall device performance becomes sluggish without apparent reason
6.5 Outgoing and incoming SMS/calls being disrupted
7.0 IMPORTANT REMINDER when you're assessing Hong Leong Connect:
7.1 Do not respond to any form of pop-up screen or window or additional web pages asking for your personal info and smartphone platform (Android, Windows, etc)
7.2 Do not simply download and install/update any app on your computer or mobile/tablet without verification
7.3 Do not root or otherwise 'Jailbreak' your computer or mobile/tablet devices and avoid side loading (installing from non-official sources)
7.4 Notify the Bank immediately when you came across anything suspicious or unusual web pages asking for personal information when you are about to login to your Hong Leong Connect.
7.5 You are advised not to proceed with your online banking transactions until your computer or device has been checked and disinfected
